7q7's Privacy Policy — Your data is our responsibility

1 Introduction & Scope

7q7 (7q7.onl) takes the privacy of its users very seriously. This Privacy Policy applies to our website, mobile app, and all associated services. Whether you are registering, placing bets, or getting in touch with us — your information is a trust we hold with the utmost care.

This Privacy Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international standards. Our goal is to ensure you retain control over your personal data while we provide our services.

This policy applies to all users aged 18 and above. Minors are strictly prohibited from registering or using 7q7. Should we discover that data has been collected from a minor, it will be deleted immediately.

2 Data Collection

7q7 collects information through several methods. A detailed breakdown is provided below:

Information you provide directly:

• Full name, date of birth, and nationality
• Email address & mobile number
• Residential Address
• National ID (NID) or passport details (for KYC verification)
• Payment method details (Mobile Banking, Nagad numbers, etc.)
• Support Team Contact Information

Automatically Collected Information:

• IP address & device type
• Browser type and operating system
• Page visits, click history, and session duration
• Betting History & Transaction Records
• Data collected through cookies and tracking technologies

3 Use of Data

7q7 uses the data it collects exclusively for the following purposes:

7q7 never sells your data to advertisers or third parties. You can opt out of marketing communications at any time.

4 Cookie Policy

7q7 uses cookies on its website. Cookies are small text files stored in your browser that help us improve the quality of our services. We use the following types of cookies:

• Essential cookies: Essential for maintaining your login session and platform security. Disabling these cookies will prevent the service from functioning properly.
• Functional cookies: Used to remember your preferences, language, and settings.
• Analytics Cookies: Used to analyze website usage and improve our services. This data is fully anonymized.
• Marketing Cookies: Used to show relevant offers. These are only active with your consent.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect your ability to use certain features.

5 Data Sharing & Disclosure

7q7 does not sell your personal data to third parties. However, certain information may need to be shared in limited circumstances:

• Payment Processors: Necessary information is shared with payment gateways such as Mobile Banking and Nagad to complete transactions.
• KYC partner: Only the minimum necessary information is shared with approved verification agencies for identity verification purposes.
• Legal obligations: Data may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud Prevention: Relevant authorities are cooperated with in investigations of money laundering or fraud.
• Business Transfers: In the event of a company merger or acquisition, data may be transferred — you will be notified in advance if this occurs.

6 Data Retention Period

7q7 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account information: For as long as the account is active, and 5 years after closure (as required by law).
• Transaction Records: Minimum 5 years (as required by financial regulations).
• KYC documents: 5 years after account closure.
• Support Contact: 3 years.
• Analytics Data: In anonymized form for 2 years.
• Marketing Preferences: Until consent is withdrawn.

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

7 Security Measures

To keep your data secure, 7q7 uses industry-leading security technology. Our security framework includes:

• 256-bit SSL/TLS Encryption — applied to all data transfers
• AES-256 encryption — for stored sensitive data
• Two-Factor Authentication (2FA) — For Account Security
• 24/7 Security Monitoring & Intrusion Detection System
• Regular Security Audits & Penetration Testing
• Strict data access controls for staff
• Data Backup & Disaster Recovery

8 Your Rights

You have certain fundamental rights regarding your personal data, all of which 7q7 fully respects:

Contact our support team to exercise any of these rights. Requests are typically processed within 30 days.

9 Children's Privacy

7q7 is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration, and accounts found to have provided false information will be terminated.

If a parent or guardian believes their child has registered by mistake, please contact our support team promptly. The account will be closed and all associated data deleted without delay.

10 Policy Changes & Updates

This Privacy Policy may be updated from time to time to reflect changes in technology, law, or business practices. When changes are made, we will:

• A new version will be published on this page and the date will be updated accordingly.
• Email or platform notifications will be sent for any significant changes.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

11 Contact & Complaints

For any privacy-related questions, requests, or concerns, please reach out to our dedicated privacy team. Every request is taken seriously.

• Email: [email protected]
• Response Time: Typically within 24–72 hours
• Data request processing time: Up to 30 days

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.